At a glance
- 12.2% conversion rate in a 30-day period: 197 purchases from 1,617 sessions
- 2,800 average monthly sessions from Google organic search
- 11.4% newsletter click rate, with unique clicks up 115%
The brief
What Miller's Way came to us for
Treatment rooms upstairs, a dojo for classes downstairs, and a hand-picked team of practitioners under one roof. Over 150 Google reviews, averaging 4.9. The old website showed almost none of that.
- Acupuncture front and centre. It's the heart of the clinic and the main source of revenue.
- A booking journey that didn't send people round in circles.
- The calm of the real space coming through on screen.
- Less writing. Much less.
- Dojo hire as a proper page, with 2027 dates people could request themselves.
The challenge
The real problem underneath
- Low visibility The website barely showed up in organic search results.
- Hard to navigate Visitors struggled to find the herb they came for.
- Inconsistent email Email marketing wasn't used regularly, so existing customers weren't hearing from them.
What we did
Mostly standard Wix, set up properly
Almost everything is a standard Wix app or the Wix CMS. Very little is custom code. That's deliberate: Miller's Way can run the site without ringing us.
- 01 Strategy before pixels Their own marketing strategy handed us the sitemap. Treatments, Classes and Workshops, and Learning each get their own lane, and one Book Treatment button follows you everywhere.
- 02 Careful copy for a health site Short, clear and careful. A “Hormonal health” tab became “Metabolic health”, because the clinic won't claim to balance anyone's hormones. Real practitioners, real reviews and careful claims are the SEO strategy here.
- 03 Wix Bookings, set up the way a clinic runs 28 services and 17 practitioners moved into Wix Bookings. Each founder card carries that person's own appointments and packs, with the price and the booking button right next to them.
- 04 One page to book any treatment Every practitioner gets one row. Founders expand to show their services and prices. Partners who run their own diaries get a button straight to their own system.
- 05 A CMS that does the admin Every practitioner lives in one CMS collection, sorted into tiers. A new therapist joins? Add a row and they appear in the right place with the right booking link.
- 06 Dojo hire with a gatekeeper Request to book in Wix Bookings. Visitors pick a date and send a request, and nothing is confirmed until Miller's Way approves it.
- 07 Reviews that answer the real question Google reviews brought into the CMS and tagged by theme, 35 tags from Back Pain to Studio Hire, so people find stories that match theirs.
Gallery
Video testimonial
In their own words
[Client name, role and one line on what they say. Shown only when a video testimonial is available.]
What happened after launch
Pepperpot Herbs reached the top position in Google for searches including fresh herb nursery, fresh herb plants online, fresh herb gift box and buy fresh herb plants.
In one 30-day period, 197 of 1,617 sessions ended in a purchase, about 12.2%. Later, organic search traffic from Google averaged around 2,800 sessions a month, and newsletter unique clicks rose by 115%.
